Latest News:

Jackson talks at DPC on Email Preservation <read live tweets>

Global Mail - Canada: Confessions of an Inbox Obsessive <more>

Midlands Business News - Inefficient Email <more>

Inefficient email is costing companies <more> Full research paper <here>

Role of email in the distraction society - article by Damon Young <more>

Dr Jackson on New York Radio on email overload <listen> or read the article <more>

"Death by Email" - Records Management Society Conference 2009 <more>

The Oprah Magazine - "Email Tasks" Dec 08 <more>

Dr Jackson on Leicester Sound "Emails Taking Over Your Life?" interview - Mon 6th Oct <more>

View Magazine - "Email – essential office tool or costly communication?" <more>

Birmingham Post - "New ways for malicious software to land on your computer" <more>

Guardian article - "Breaking the email compulsion"  <more>

The Sydney Morning Herald article - "Email becomes a dangerous distraction" <more>

Dr Jackson on BBC Radio Essex "You Have Email" interview - Sat 12th April

Dr Jackson on BBC Breakfast - "How to stop e-mails taking over your day" <watch>

Dr Jackson appears in The Money Programme's "Email is Ruining My Life" BBC2 7th March 2008 at 19:00 <more>

E-mail is ruining my life! Article feature Tom Jackson <read>

What you had to say about email problems <read the debate>

Guardian article - "Email 'a broken business tool' as staff spend hours wading through inboxes" <read>

Staff email use is costing UK businesses millions of pounds finds Loughborough University research <more>

Dr Jackson explains how to Find Experts via email <more>

Email Knowledge Extraction

Email Knowledge Extraction - Dr Thomas JacksonIts a world leading email knowledge extraction system that currently has the best f-measure output in the world. The software has gained interest from many organisations, for example, Citi Bank, Welsh Assembly, The National Archives. We are continuing to develop the research with the ASA and The National Archives and software to perform an extended range of tasks, for example, automatic email classification that can be used on email archives at The National Archives. The research has also led to a number of academic publications and keynote talks at the Records Management Society Conference and the Public Sector Forum Conference.

How it Works?

1. When you send an email EKE will parse your email for keyphrases it thinks might represent your knowledge - a lot of natural language processing required!

2. The email sender will then be asked to rank if the keyphrase - either n/a, expert, basic knowledge or working knowledge

3. The keyphrases are then stored in a central database that can be searched by employees

4. The database can then be used to find out who knows what within the organisation.

Dr Thomas Jackson - Email Knowledge Extraction Video

To find out more about the application take a look at this paper - Expertise Profiling: Is Email Used to Generate, Organise, Share or Leverage Knowledge .

To hear more about "The Challenges of Email Management and Research into a Solution" watch a seminar given at the CimTech Conference 2010 by Dr Thomas Jackson. Three years on I wonder if they are still the challenges - what do you think?. Jackson

Part 1


Part 2


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cotwj1 profile

cotwj1 The torch has been through Loughborough University - great to see. Wish the rain would stop though! 8 days ago · reply · retweet · favorite

cotwj1 profile

cotwj1 Marking nearly complete - time to work on the email overload paper which has been on the back burner for sometime! 27 days ago · reply · retweet · favorite

cotwj1 profile

cotwj1 Awards last night and in the lab with PGTs learning Protege today - research and lecturing can be so rewarding 77 days ago · reply · retweet · favorite

CCLeicsPolice profile

CCLeicsPolice Excellent news! @leicspolice work with mobile data has just won the @lborouniversity Enterprise Award 2012 for knowledge transfer! 77 days ago · reply · retweet · favorite