Guardian article - "Email 'a broken business tool' as staff spend hours wading through inboxes" <read>
Staff email use is costing UK businesses millions of pounds finds Loughborough University research <more>
Dr Jackson explains how to Find Experts via email <more>
Email Knowledge Extraction
Its a world leading email knowledge extraction system that currently has the best f-measure output in the world. The software has gained interest from many organisations, for example, Citi Bank, Welsh Assembly, The National Archives. We are continuing to develop the research with the ASA and The National Archives and software to perform an extended range of tasks, for example, automatic email classification that can be used on email archives at The National Archives. The research has also led to a number of academic publications and keynote talks at the Records Management Society Conference and the Public Sector Forum Conference.
How it Works?
1. When you send an email EKE
will parse your email for keyphrases
it thinks might represent your
knowledge - a lot of natural
language processing required!
2. The email sender will then be
asked to rank if the keyphrase -
either n/a, expert, basic knowledge
or working knowledge
3. The keyphrases are then
stored in a central database that
can be searched by employees
4. The database can then be used
to find out who knows what within
To hear more about "The Challenges of Email Management and Research into a Solution" watch a seminar given at the CimTech Conference 2010 by Dr Thomas Jackson. Three years on I wonder if they are still the challenges - what do you think?. Jackson