Latest News:

Jackson talks Email Comms to German Newspaper

Jackson talks at DPC on Email Preservation <read live tweets>

Global Mail - Canada: Confessions of an Inbox Obsessive <more>

Midlands Business News - Inefficient Email <more>

Inefficient email is costing companies <more> Full research paper <here>

Role of email in the distraction society - article by Damon Young <more>

Dr Jackson on New York Radio on email overload <listen> or read the article <more>

"Death by Email" - Records Management Society Conference 2009 <more>

The Oprah Magazine - "Email Tasks" Dec 08 <more>

Dr Jackson on Leicester Sound "Emails Taking Over Your Life?" interview - Mon 6th Oct <more>

View Magazine - "Email – essential office tool or costly communication?" <more>

Birmingham Post - "New ways for malicious software to land on your computer" <more>

Guardian article - "Breaking the email compulsion"  <more>

The Sydney Morning Herald article - "Email becomes a dangerous distraction" <more>

Dr Jackson on BBC Radio Essex "You Have Email" interview - Sat 12th April

Dr Jackson on BBC Breakfast - "How to stop e-mails taking over your day" <watch>

Dr Jackson appears in The Money Programme's "Email is Ruining My Life" BBC2 7th March 2008 at 19:00 <more>

E-mail is ruining my life! Article feature Tom Jackson <read>

What you had to say about email problems <read the debate>

Guardian article - "Email 'a broken business tool' as staff spend hours wading through inboxes" <read>

Staff email use is costing UK businesses millions of pounds finds Loughborough University research <more>

Dr Jackson explains how to Find Experts via email <more>


Research carried out since 1998 by Dr Jackson has examined some of the tangible costs of using email in the workplace and has focused on improving the effectiveness of employees using email systems. There have been several key findings and they are contained within the key selected papers on this page.

Did you know?

Since 1998 we have done lots of research, but in summary here are the main findings:

Majority of employees react to emails within 6 seconds of them arriving (70%)

There is a 64 second email recovery time. So it takes 64 seconds to get back into the work you were doing before the email interruption

The way the majority of employees deal with email causes email /task overload

Most employees have their email application set-up to check for new email every 5 minutes. This means if an employee has an email every 5 minutes they only have 2 window before the next interruption.

The effect of seminar email training only lasts for a month - employees revert back to their old habits

How to Optimise Email Communication?

This Email Optimisation video will provide a guide to how to optimise your email. It is based on over 14 years of research.


Key Papers 

To back up these findings have a look at these papers


What to know more....