Dr Jackson's Research

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  Did you know...  

70% of emails are attended to within 6 seconds of their arrival

The majority of email users suffer from email task overload which effects their productivity. There's a simple solution

Estimated 96 billion email messages are being sent everyday!

There is an estimated 1.2 billion email inboxes worldwide.

  Press Releases  
Role of email in the distraction society - article by Damon Young <more>

Dr Jackson on New York Radio on email overload <listen> or read the article <more>

"Death by Email" - Records Management Society Conference 2009 <more>

The Oprah Magazine - "Email Tasks" Dec 08 <more>

Dr Jackson on Leicester Sound "Emails Taking Over Your Life?" interview - Mon 6th Oct <more>

View Magazine - "Email essential office tool or costly communication?" <more>

Birmingham Post - "New ways for malicious software to land on your computer" <more>

Guardian article - "Breaking the email compulsion"  <more>

The Sydney Morning Herald article - "Email becomes a dangerous distraction" <more>

Dr Jackson on BBC Radio Essex "You Have Email" interview - Sat 12th April

Dr Jackson on BBC Breakfast - "How to stop e-mails taking over your day" <watch>

Dr Jackson appears in The Money Programme's "Email is Ruining My Life" BBC2 7th March 2008 at 19:00 <more>

E-mail is ruining my life! Article feature Tom Jackson <read>

What you had to say about email problems <read the debate>

Guardian article - "Email 'a broken business tool' as staff spend hours wading through inboxes" <read>

Staff email use is costing UK businesses millions of pounds finds Loughborough University research <more>

Dr Jackson explains how to Find Experts via email <more>




Email Research - The Cost of EmailFor the last few years we have been evaluating if email training actually works.

We have conducted a number of studies and they all show that training does work. BUT, the effects of training don't always last!

Training Programme

1. Email Seminar Training. There were substantial savings in the amount of time employees spent dealing with email after training. However the effects of such training only lasted a week.

2. Computer Based Training. This was the best way of training and the results showed that employees continued improve their email communication. The software is installed on the client machine and every time an email is sent the software ensures is it in the right format and questions if it has been sent to too many people.

The results of the training programme can be view in the paper "Can Seminar and Computer-Based Training Improve the Effectiveness of Electronic Mail Communication Within the Workplace?" It also contains the financial benefit of training.

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Dr Jackson's Research

Copyright Dr Thomas W Jackson. All rights reserved